退款政策
Return and Refund Policy for Enlighten Me 358
Thank you for shopping at Enlighten Me 358. If you are not entirely satisfied with your purchase, we're here to help. Please read carefully through our return and refund policy to understand your rights and obligations.
Returns:
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Return Period: You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will need to provide the receipt or proof of purchase.
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Non-Returnable Items: Several types of goods are exempt from being returned. Perishable goods, personalized items, gift cards, downloadable software products, and health and personal care items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
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Partial Refunds: There are certain situations where only partial refunds may be granted. This includes any item not in its original condition, items that are damaged or missing parts for reasons not due to our error, and items returned more than 30 days after delivery.
Refunds:
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Refund Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
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Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [insert contact information].
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@enlightenme358.com and send your item to the return address provided on your package or our website.
Contact Us:
If you have any questions on how to return your item or about our return and refund policy, please contact us at info@enlightenme358.com.
By purchasing an item from Enlighten Me 358, you are agreeing to our return and refund policy. Enlighten Me 358 reserves the right to modify this policy at any time without notice.